
AI-Generated Summary
Based on 297 reviews
Excellent customer service with clear communication and proactive updates
High quality Australian-made furniture with durable materials
Smooth delivery process with careful handling of items
High quality Australian-made furniture with durable materials
Smooth delivery process with careful handling of items
AI-Generated Summary
Based on 297 reviews
6 days ago
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Joe was helpful and patient in working with us to come up with a custom dresser to fit our needs. The order took just over 5 months to be built and delivered and the result was fantastic; a high quality piece of furniture that will last us a long time.
The prices was reasonable for the quality and staff were friendly and accommodating.
6 days ago
a month ago
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We recently purchased a bed from The Acacia Tree, after doing a bit of research into varied options.
We purchased the Citrine bed frame in a king sized.
The experience was seamless - communication was clear, estimated times were on the website. Then they were able to bring it forward, but checked in first prior to organising delivery.
Communication with the team was timely, polite and proactive.
The bed is beautiful, easy to put together and we love it.
Definitely would be happy to recommend to others and I'll be keeping an eye out for what I might like next...
a month ago
2 weeks ago
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From Purchase to Delivery, I could not have asked for a better experience!!
Quality of Acacia Staff is impeccable!!
Ordering process was easy and straight forward.
I waited for 9 weeks and was then contacted by their Delivery Partner. I was kept in the loop during Delivery and the Delivery was on time and went really smoothly.
Delivery Staff were very helpful and efficient, and placed my items in the room without any damage.
Overall, an Excellent Experience with the Acacia Tree.
Quality of the items that I ordered (Tasmanian Oak Bedframe and 2 x Tasmanian Oak Bedside tables) was fantastic!! Such beautiful Australian Made furniture that will last the test of time.
Perfect ................... Thank You Acacia Tree!!!!!!!!!!
2 weeks ago
3 months ago
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We’re rapt with our Yakka bed frame sans headboard. Easy to assemble, great quality and really solid. Purchasing from interstate was no problem at all, the photos on their website are exactly as the product is, freight quote very reasonable, delivery was brilliant, and we had open communication from The Acacia Tree & the delivery company. If you’re thinking of purchasing but unsure because you’re a long way from Melbourne, don’t hesitate, they’re all over it!
3 months ago
4 months ago
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Extremely happy with our dealings with The Acacia Tree furniture. We wanted a contemporary Australian made Tas Oak bed frame and were not disappointed. Both the product and interaction with business are excellent. So good we bought 2 beds 😂
We are located in rural Tasmania and Acacia Tree provided a professional and cost effective freight option. Thankyou so much.
4 months ago
6 days ago
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UPDATE: replacement table has finally arrived and we love it very much. Precisely what we had asked for, and the quality of their product has never been an issue. All in all, improving the rating I gave because we understand that mishaps happen and the repair is more important to us.
Big shout out to Kylie, who has been brilliant in managing our case. We appreciate the handwritten note and gift from Eddie, kindly communicating their sincere apologies. Their genuine attempt to correct the error is all we could ask for and they’ve delivered. Shoutout to the courier team, Bailey and team, as well. They’re friendly, speedy, and attentive.
The overall effort has been remarkable and we will happily return for future purchases.
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I’ll get to details but in short, 100% do not recommend UNLESS you are okay with: 1) items delivered in 17 weeks; 2) have hours to spare time to call for updates or to correct the mistakes they make; and 3) not receiving the product that you actually paid for
We came to the store on 27 October 2024 and was told that it’s the last week to place order if we want delivery to be done before Christmas. Made our order that day, specified that we wanted a table with medium character, something that they say they can do. They market themselves as custom-made and bespoke furnitures after all. We also asked for quotes for live-edging option on this day.
Fast forward to December, didn’t hear from them so we reached out. Turns out, they had our wrong email address. Mistakes happen, we get it. Gave feedback that they can try and call if they don’t hear back regarding important decision on the order, accepted with much resistance. Told that because of factory closure during Christmas, our updated ETA is 16 February 2025. Disappointed, but fine, everyone needs their holiday.
The week of 16 Feb comes around, heard nothing from them. Called three times and on each call told that they’ll get back to us regarding the delivery, which they didn’t. Finally assisted by Kylie, who was absolutely helpful and knowledgeable. Without getting into much details on the mishap around invoicing that they did, we got our furnitures on 24 February 2025, 17 weeks after placing the order.
Saw our table top, and it has no character lines whatsoever. We spent $3.5k on the table alone after being promised that they can ensure quality of their product. We are in the process of submitting yet another enquiry for things to be fixed, but truthfully I have no faith in this company.
This is the second purchase we made with them. We thought that if their customer service and standard of procedure is subpar, they’d have to make it up in their product quality and delivery. That too, they failed in.
6 days ago
5 months ago
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We were so happy with our bedframe and side tables we went back to order tv cabinet (haven’t hidden wires yet). Great quality and great value. Would recommend confirming items in stock and anticipated delivery times before purchasing.
5 months ago
6 months ago
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Excellent quality, especially compared to many local options we tried first, which used poor materials for the price. The main appeal was the high use of real timber combined with contemporary, yet modern designs. The wait and shipping costs were worth it, and the team provided great support given our regional location, which we really appreciated. No staged photos here—just a few shots of the construction process and finished result.
6 months ago
6 months ago
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We love our beautiful, wormy chestnut dining table from the Acacia Tree! It took a few months to arrive, but the staff were always quick to respond to our calls or emails, and keeping us informed of the ETA. Great price for a solid wood table. Would highly recommend The Acacia Tree :)
6 months ago
9 months ago
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Our bed is beautiful and we got swift replies to all inquiries about it. It took a fairly long time (about 3 months) for the bed to be made, but they told us this ahead of time, and replied quickly every time we asked for updates. We got a custom adjustment to the bed and they were very accommodating with this. The quality is outstanding. If you are not in a hurry and want something that looks good, is solid, and will last forever, then I would highly recommend Acacia Tree :)
9 months ago
7 months ago
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We had to wait around 4 months for our dining setting but it was definitely worth the wait. There was an issue with the manufacturer which took a little extra time but we didn’t mind. The quality of the timber and the workmanship is excellent. The dining chairs are incredibly comfortable. Very happy, thank you.
7 months ago
2 months ago
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We ordered a buffet early this year and it was worth the wait. The workmanship and quality of materials is outstanding. Delivery was great! We will definitely be returning in the future.
2 months ago
2 weeks ago
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Absolutely love our Acacia Tree Oak Floating Bed Frame. Fabulous company to deal with. From ordering to delivery everything was just amazing. Thank you to everyone at The Acacia Tree. It looks incredible in our bedroom and was super easy to put together.
2 weeks ago
6 days ago
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I recently bought the 2.2m Brooklyn Oak entertainment unit and I couldn’t be happier with it. Excellent delivery service with good communication and a high quality wood product. This really is the highlight of my lounge room.
6 days ago
4 months ago
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Purchased a sideboard to use as an entertainment unit. Wanted something big, solid and contemporary that lasted but didn't break the bank. I'm so happy on all counts, and that The Acacia Tree were extremely lovely and professional to communicate with was a bonus. Thanks Acacia Tree :)!
4 months ago
7 months ago
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We bought a beautiful King bed, bedside tables and dresser from Acacia Tree. The friendly service at their showroom was exceptional and everything that followed went smoothly - from ordering, to keeping in touch about availability, to the delivery. Highly recommended.
7 months ago
11 months ago
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My new bed and dresser look absolutely stunning in my bedroom. They’re the first brand new pieces of furniture I’ve bought and I couldn’t be happier with them, they’re really special. The timber is really solid and the high level craftsmanship is obvious. I also really like that they have a display room, so you can see the quality and feel before committing to purchase. I recommend the Acacia Tree to anyone looking to buy a nice, high quality piece of furniture that’s Australian made.
11 months ago
7 months ago
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Great customer service. Quality product. Very happy. Highly recommend The Acacia Tree. Our buffet was delivered with absolutely no dramas, the courier was lovely. The team at The Acacia Tree happily answered any questions I had before purchasing the buffet online, very friendly, helpful and easy to deal with.
7 months ago
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