Shipping Policy

THE ACACIA TREE SHIPPING POLICY


We collaborate with professional furniture removalists partners nationwide, ensuring your furniture gets to you in perfect condition with outstanding service. Learn more about our dispatch process and explore the delivery services we offer below.  

 

Dispatch & Delivery Times

  • Dispatch Days: Monday–Friday, during business hours.
  • Delivery Notification: The courier will contact you 1–2 days before your scheduled delivery. If the time provided doesn’t suit, please liaise directly with the courier to reschedule.
  • Specific Day Requests: Available for an additional $80.

 Note: Delivery timeframes are estimates and may vary depending on the size of the item, location, and unforeseen delays. Extended delays may occur during peak periods. All warehouses are closed for 3–4 weeks over the Christmas break.

 

Estimated Delivery Timeframes

 

  • Metro Melbourne: 2–14 business days
  • Rural Victoria: 7–21 business days
  • QLD, NSW: 7–21 business days
  • WA, SA: 14-28 business days
  • Rural/Regional Interstate: Email us for a freight quote
  • TAS & NT: Rough estimate from 5–10 weeks (subject to courier availability)

Delivery Services

We offer three main delivery options, all including ground-floor delivery unless stated otherwise. In Metro and Greater Melbourne, we provide seamless delivery with placement in your chosen ground-floor room. Please ensure clear access, as any obstruction may limit service or incur additional fees.

 

1-Man Delivery

  • Ground floor delivery and placement in your specified room
  • Customer assistance is required for heavy items
  • Excludes: Stairs, assembly, and rubbish removal

 

2-Man Delivery

  • Ground floor delivery and placement in your specified room
  • Excludes: Stairs, assembly, and rubbish removal

 

2-Man Delivery + Assembly

 

  • Ground floor delivery, placement, and assembly of furniture
  • Excludes: Rubbish removal
  • Deliveries operate Monday–Friday, business hours only (excluding public holidays).

Warehouse Collection

  • Collections available from various Melbourne warehouse locations (see individual product pages)
  • 48 business hours’ notice required 

Interstate Deliveries

  • All items are shipped from Melbourne.
  • Please request a freight quote prior to purchase.
  • All interstate deliveries are ground floor only.
  • Assembly not included unless requested (assembly fees apply).

Storage Policy

  • We offer 1 week of free storage from completion date.
  • If longer storage is required:
    • Storage Fee: Varies according to order value starts from $220 for 2 weeks
    • Delivery to storage: 

Fees vary depending on the number of suppliers involved, the volume of goods, and the location of each supplier. Please contact us for a tailored quote based on your specific order.


Additional Charges:

  • Rubbish Removal - From $80
  • Assembly - From $80
  • Alternative / Specific Day - $80
  • Stairs - $60 per flight
  • Urgent Deliveries (within 1 week)- $100
  • Rescheduling 48 hours prior to scheduled delivery - 50% of delivery fee 

 

Order Status

To check the status of your order, please email: orders@theacaciatree.com.au and include your full name and order number.

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