Shipping Policy

THE ACACIA TREE SHIPPING POLICY


We collaborate with professional furniture removalists partners nationwide, ensuring your furniture gets to you in perfect condition with outstanding service. Learn more about our dispatch process and explore the delivery services we offer below.  

 

Dispatch & Delivery Times

  • Dispatch Days: Monday–Friday, during business hours (excluding public holidays).
  • Delivery Notification: The courier will contact you 1–2 days before your scheduled delivery. If the time provided doesn’t suit, please liaise directly with the courier to reschedule.
  • Specific Day Requests: Generally not available - contact us if essential; additional costs will apply. 

Note: Delivery timeframes are estimates and may vary depending on the size of the item, location, and unforeseen delays. Extended delays may occur during peak periods. All warehouses are closed for 3–4 weeks over the Christmas break.

 

Estimated Delivery Timeframes

 

  • Metro Melbourne: 2-14 business days
  • Rural Victoria: 7–21 business days
  • QLD, NSW: 2-3 weeks
  • WA, SA: 3-5 weeks
  • *North QLD (north of Sunshine Coast)/Rural/Regional Interstate: Email us for a freight quote (subject to courier availability)
  • TAS & NT: Rough estimate from 5–10 weeks (subject to courier availability)


Delivery Services

We offer three main delivery options, please ensure clear access as any obstruction may result in your delivery being left in a safe place where possible. Additional fees may apply.

 

Standard Delivery

  • Ground-floor delivery to your front door.
  • For bulky items, you may need to assist the driver.
  • Excludes: Stairs, assembly, and rubbish removal

 

In-Home Delivery

  • Delivery and placement in your specified room
  • Up to 3 flights of stairs where safe
  • Excludes: Assembly and rubbish removal

 

Premium Delivery and Setup

  • Delivery and placement in your specified room
  • Up to 3 flights of stairs where safe
  • Assembly and rubbish removal included

Warehouse Collection

  • Collections available from various Melbourne warehouse locations (see individual product pages)
  • 48 business hours’ notice required 

Storage Policy

  • We offer 1 week of free storage from completion date.
  • If longer storage is required:
    • Storage Fee: Varies according to order value starts from $220 for 2 weeks
    • Delivery to storage: Fees vary depending on the number of suppliers involved, the volume of goods, and the location of each supplier. Please contact us for a tailored quote based on your specific order.

Additional Charges:

  • Alternative / Specific Day - Contact us for availability 
  • Urgent Deliveries (within 1 week)- $100
  • Rescheduling 48 hours prior to scheduled delivery - 50% of delivery fee 

 

Order Status

To check the status of your order, please contact us via the contact us form and include your full name and order number.

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