Return & Cancellation Policy

The Acacia Tree do not accept returns or cancellations once a deposit is received based on change of mind, wrong product selection, finding an alternative product elsewhere you wish to purchase instead or any other reason

In some instances we may allow you to return a product you have purchased from us, that is not faulty, in its original condition and packaging within 14 days from the date it was purchased and receive a refund (minus any shipping paid and 15% re-stocking fee). This is done at our discretion and considered on a case-by-case basis

If you wish to return an item, you are responsible for returning the item to the appropriate warehouse. If you wish for us to collect the item, please inform us of this and the shipping cost will be deducted from your refund amount. Once item has been returned and inspected refund will be issued in 7-14 days